Together with our customers, we have implemented a major change by transitioning to using the new online booking service, which is based on the KDS Neo tool. Like any change, this has been more challenging for some users than others. I would like to thank everyone for your efforts, support and active participation in this time of learning new things, says our Director of Development Susanne Lindroos.
Meet Christer Nordlund, the new Vice President and General Manager for American Express Global Business Travel’s Nordic region where Finland belongs, too. Christer has a long experience of business travel in HRG, thus his appointment will drive the smooth integration of GBT and HRG into the world’s leading business partner for managed travel.
We know how difficult traveling for business can be at times and we want to do whatever we can to make it easier for our corporate travelers, which is why we are constantly striving to perfect our tools and technology. This includes our Amex GBT Mobile app, which we recently have rebuilt and are relaunching.
When was the last time you flew to the Charles de Gaulle Airport (CDG) – the #1 airport in Paris? Did you know that, in recent years, the airport has undergone extensive renovation with the aim of making the airport’s operations clearer and more functional? Perhaps now is a good time to revisit the new and improved airport.
American Express Global Business Travel focuses on travellers. And no wonder – they are our end users. Consequently, we have named the business travel teams as Traveler Care services to reflect what we are ultimately here for: focusing on travellers’ needs.
How does your event make attendees feel? Excited, inspired – hopefully not bored? It is time to reinvent the “business event”, says event professional Kaisa Eljaala. Collect Kaisa's hints here.
Press release: American Express GBT announces appointment of new Vice President / General Manager for Nordics
American Express Global Business Travel (GBT) has announced the appointment of Christer Nordlund as new Vice President and General Manager for GBT’s Nordic region. The appointment will drive the smooth integration of GBT and Hogg Robinson Group (HRG) into the world’s leading business partner for managed travel.
In her editorial, SMT's Managing Director Kirsi Paakkari explains that on 29 October 2018, the name SMT will be history. SMT carries with it a broad spectrum of emotions and stories as well as people who have become friends under its brand. The friendships will remain even with the new name. The world is developing faster than ever before, and our presence will be even stronger wherever you are.
American Express Global Business Travel (GBT), the world’s largest business travel agency, is strengthening its foothold in Finland as SMT starts using the name of its parent company on 29 October 2018. Finnish business travellers and business event organisers will not be forgotten, however; our local expertise will remain in place and be supplemented by the benefits brought about by international volume and service selection.
Jason Geall is the Vice President and Regional General Manager, North Europe in American Express Global Business Travel. In this role, he has been actively involved in SMT integration and kept a close eye on us and our customers. In this video, Jason sends his greetings to the Finnish customers.
“AI” is a buzzword being thrown around in the industry a lot these days. Such technology dramatically can enhance the business travel experience. Marilyn Markham, global product director at American Express Global Business Travel (GBT) explains a few ways how.
When “Minority Report” hit theaters in 2002, who would have imagined just how accurate its depiction of the future world would be — or just how fast those technologies would come? But here we are 15 years later, and a lot of the futuristic elements in the film, set in 2054, have become a reality even for business travellers.
From October 29, 2018 our name will be American Express Global Business Travel. What does it mean in practice? We collected some of the most common questions here.
The China Visa Application Centre in Finland will start registering biometric identifiers on Tuesday, September 25th 2018. Every visa applicant must visit the China Visa Application Centre in Helsinki in person for fingerprinting. This requires a booked appointment. Fingerprinting is obligatory for every visa applicant between 14 to 70 years, and it will be valid for five years
At work, we find it easier to do things ourselves, as delegating them feels more challenging. Why do we continue to do this, even though someone else could do the same thing better and quicker? This would also save your precious time for something more important.
The world is full of hotels, and different reservation channels offer the same hotels at different prices. For business travellers and companies, centralising reservations is the best way to ensure the maximum benefits from staying at hotels. The hotel selection we offer to our clients compiles over one million international alternatives from all major channels.
Contrary to what the title might lead you to believe, a Client Coach is not for helping our clients lift weights; instead, they ensure that the service team knows their client as well as possible. The first Client Coaches started at SMT a little over a year ago, and that is when Client Coach Sanna Penttilä from the Corporate client service team also volunteered for the task.
LVMH, a global luxury goods provider, has maintained a relationship with American Express Global Business Travel (GBT) for nearly 15 years. LVMH travelers seek the best in travel (and goods). Read more on our cooperation.
Now we’re not saying corporate travelers ever hope for a flight delay or layover, but there are a few airports they certainly wouldn’t mind being stuck in. Find out the top 10 airports in the world for 2018 and see if your favorite is included, too.
Press Release: Hotel Monitor 2019: American Express Global Business Travel Report Finds Buyers Facing a Complex Pricing Landscape
Global Business Consulting team forecasts a wide range of hotel rate fluctuations across regions in 2019, as buyers prepare for RFP season