We are all accustomed to booking our own trips online and surfing the different websites. Why does booking your own business trip seem so difficult? How can a company make travellers feel that making travel reservations is easy and quick even without a travel arranger’s assistance?
1. Keep your travel tips and guidelines up to date.
When your employees are aware of the rules, prices and contract partners, following the travel policy becomes second nature and people can easily book their own trips.
2. Book anytime and anywhere.
The self-booking services are available at all times, even through your mobile phone. If your schedules change and your plans need updating, even the service team can help you around the clock.
3. Leave the most difficult cases to the service team.
Your professional team knows the travel rule, offers the correct alternatives and can survey the needs for additional services. The service team can also offer advice with online reservation services. One phone call can give you all you need – and even services you yourself did not immediately think of. See here for tips on reservations which you should leave to the experts: /en/smt-trends/customer-encounters-2017
4. Save time by booking directly.
Making travel plans, surveying options and making decisions is quicker when the traveller does not need to wait for the options provided by the travel arranger. Booking the desired price and option immediately will also lock in the cost.
5. Digital services will help the traveller during and after the trip.
Before your trip, you can save the confirmation directly in your calendar or forward it to others for information. During your trip, you can use your mobile phone to take pictures of any possible taxi receipts or local transport tickets and conveniently keep them with you. Creating a travel invoice is also quick when all travel-related costs are easily available in a single location.
Is your organisation transitioning from travel arrangers to self-booking travellers? In addition to the above tips, we can also assist you in drawing up and communicating your travel guidelines, among other things. Contact your customer representative at SMT or send us an email at firstname.lastname@example.org