What are the top three trends that should be taken into account this year in the planning of events? SMT and our international partner American Express Meetings & Events charted the rising trends worldwide and especially in the Nordic countries. Have you already paid attention to these trends in your business events?
SMTnetwork, the major forum for business travel and events management, gathered together the purchasers and producers of services at Korjaamo Culture Factory in Helsinki on the last day of September. Check out the mood video on the event here.
How can you keep travel management in check if there are more than thirty units and several thousand travellers? Noora Fils from the City of Helsinki discusses her experiences in coordinating travel and the related communication.
SMT supports the SOS Children’s Village Association in its Gambian Family Strengthening Programme, which helps families living under difficult conditions: 334 parents and their 1,000 children. The aim of the three-year programme is to provide the means to grow and develop in a family environment for children who are at risk of social exclusion.
A satisfied client is the goal of every company and every customer service person. A satisfied client is happy to recommed the service to others, and will more likely come back again. To satisfy our clients, we need expertise, the right kind of services and professional competence. Service businesses, such as SMT, have hundreds of customer encounters and interactions every day. How can we measure their success?
What is trending in business travel and arising in meetings & events? What are our clients' expectations for year 2016? SMT's Business Analyst Mari Svahn found out.
The price pressure from service providers tends often to be in contradiction with savings targets of Travel Management. Read here how the prices are going to change in 2015 and how you in the Travel Management can respond them.
What attracts me about business travel is its dynamic, fast pace nature and its global reach. Current megatrends such as consumerism, digitalization and emerging markets are affecting the evolution of travel management and set new requirements to Travel Management Companies' expertise and geographic scope.