In her editorial, SMT's Managing Director Kirsi Paakkari explains that on 29 October 2018, the name SMT will be history. SMT carries with it a broad spectrum of emotions and stories as well as people who have become friends under its brand. The friendships will remain even with the new name. The world is developing faster than ever before, and our presence will be even stronger wherever you are.
American Express Global Business Travel (GBT), the world’s largest business travel agency, is strengthening its foothold in Finland as SMT starts using the name of its parent company on 29 October 2018. Finnish business travellers and business event organisers will not be forgotten, however; our local expertise will remain in place and be supplemented by the benefits brought about by international volume and service selection.
Jason Geall is the Vice President and Regional General Manager, North Europe in American Express Global Business Travel. In this role, he has been actively involved in SMT integration and kept a close eye on us and our customers. In this video, Jason sends his greetings to the Finnish customers.
“AI” is a buzzword being thrown around in the industry a lot these days. Such technology dramatically can enhance the business travel experience. Marilyn Markham, global product director at American Express Global Business Travel (GBT) explains a few ways how.
When “Minority Report” hit theaters in 2002, who would have imagined just how accurate its depiction of the future world would be — or just how fast those technologies would come? But here we are 15 years later, and a lot of the futuristic elements in the film, set in 2054, have become a reality even for business travellers.
From October 29, 2018 our name will be American Express Global Business Travel. What does it mean in practice? We collected some of the most common questions here.
The China Visa Application Centre in Finland will start registering biometric identifiers on Tuesday, September 25th 2018. Every visa applicant must visit the China Visa Application Centre in Helsinki in person for fingerprinting. This requires a booked appointment. Fingerprinting is obligatory for every visa applicant between 14 to 70 years, and it will be valid for five years
At work, we find it easier to do things ourselves, as delegating them feels more challenging. Why do we continue to do this, even though someone else could do the same thing better and quicker? This would also save your precious time for something more important.
The world is full of hotels, and different reservation channels offer the same hotels at different prices. For business travellers and companies, centralising reservations is the best way to ensure the maximum benefits from staying at hotels. The hotel selection we offer to our clients compiles over one million international alternatives from all major channels.
Contrary to what the title might lead you to believe, a Client Coach is not for helping our clients lift weights; instead, they ensure that the service team knows their client as well as possible. The first Client Coaches started at SMT a little over a year ago, and that is when Client Coach Sanna Penttilä from the Corporate client service team also volunteered for the task.
LVMH, a global luxury goods provider, has maintained a relationship with American Express Global Business Travel (GBT) for nearly 15 years. LVMH travelers seek the best in travel (and goods). Read more on our cooperation.
Now we’re not saying corporate travelers ever hope for a flight delay or layover, but there are a few airports they certainly wouldn’t mind being stuck in. Find out the top 10 airports in the world for 2018 and see if your favorite is included, too.
Press Release: Hotel Monitor 2019: American Express Global Business Travel Report Finds Buyers Facing a Complex Pricing Landscape
Global Business Consulting team forecasts a wide range of hotel rate fluctuations across regions in 2019, as buyers prepare for RFP season
I have come across many mirrors in the past week, says SMT's Managing Director Kirsi Paakkari. - I read a very interesting book by Pekka Mattila that discussed “mirrors in leadership” and, right after that, during the Luottamusfoorumi event, Mikael Pentikäinen encouraged everyone to “pick up the mirror” if you face a trust issue. Open communication – with yourself as well – is the prerequisite for creating and maintaining trust. And if a leader or company loses its trust, can it be earned back?
So you may use surveys and other tools to learn more about the experiences of your travelers for inspiration on how to fine-tune the travel program, but today we’re turning the tables on all you travel managers (TM). After all, you are an essential ingredient in the success of the company’s travel program and what kind of manager you are sets the entire tone. So read the five types of TMs we’ve profiled below to see where you’re crushing it and where there’s room for improvement.
If the traditional, large hotel chains are a bit too cookie-cutter for you and you (or your company) are not digging the Airbnb experience, don’t worry. There are plenty of new boutique-style hotels out there that are from suppliers your travel program likely already has ties to. Here’s a guide to some of the so-called “lifestyle” hotels that have popped up in the last few years.
A contract is a shared promise. For travel services, it is the intention of both parties to engage in something larger. This intention needs to materialise in the correct manner. Good planning and flawless purchasing are no longer enough. What happens after the purchase has been made? Is it being implemented as planned? Who is tracking it?
We at SMT talk a lot about sustainability as do (hopefully) many other companies. For us, sustainability means being a responsible employer that takes care of its personnel regardless of their age, gender or background. We offer training, opportunities for professional development and ways to deal with the changing customer needs to absolutely everyone. No one is left alone.
Are you already using the new SMT Online booking service which is based on the international KDS Neo tool? Did you know that the service provides you with various booking options and you can select the one that is best for your trip? Read more on the alternatives here.
Scandic Hotels Group has acquired Restel’s hotel operations in Finland. Today, Scandic has 230 hotels in operation and under development, 28 of which are in Finland. Restel’s portfolio includes 43 hotels in Finland. Following the acquisition, Scandic will have a nationwide hotel coverage in Finland. All the new hotels will be rebranded to Scandic feel and look by the end of June, 2018. The rebranding is already ongoing - read more about it here.